FlyerTalk Forums - View Single Post - (Call Complete) I have a call w/ Martin Hand SVP Customer Experience this week.Topics
Old Jun 25, 2012 | 7:48 pm
  #55  
reddirt14
 
Join Date: Feb 2008
Location: ORD
Programs: Newly minted AA EXP Plat., disatisfied UA 1K, Marriott Silver & Hilton Gold
Posts: 704
Very easy question: Why doesn't United want to maintain it's 1K customer base?

That question pretty much covers it. We all understand that United thinks we are over entitled, would rather give first class seats to low paying, infrequent flyers over flyers spending $50,000+ a year with UA, and a host of other issues already raised. So it's clear UA has no interest in maintaining it's base of 1K flyers, and my question is why?

The answer to that question will likely explain the success of the AA status match program.
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