I thoroughly agree Mr. Hand should be told to read this thread on FT contrary to someone else that says FT should not be brought up. After reading the host of complaints for months now, and the anger folks have, it is a no-brainer things are in total disarray at UA. This comes from a proud kettle that enjoys his leisure travel.

Not a chance in he!! I would get on a United plane to go anywhere much less trying to rely on them to get me to a business meeting. There are too many other choices out there and to have to put up with rude staff on top of that?!

I vote with my wallet. Not a penny will come from me to go to this bunch of clowns running UA. IMHO it's too little too late to overcome the damage that has been done since 3/3. This phone call with Mr. Hand gives the illusion of hope that things will change.

Run people, don't walk or sit around hoping things will get better. Put Mr. Hand on the defensive. Don't be nice, the new UA doesn't deserve it..Give him an "experience" on the phone he won't forget..The only thing that will force a change is empty airplanes. That's the only thing that will make the biggest impact.

A company cannot spend all it's time looking in the rear-view mirror what they've done wrong. They will crash. This is a leadership problem from the top down and a miserable shame things have come to this.

Vote with your wallet people. That is the most effective change you can do