For God's sake don't waste your talk time asking about blankets and meals.

I would like you to ask him to confirm or deny reports of dynamic pricing tactics that offer tickets for less money to less frequent, less loyal United customers... while upcharging more loyal, higher-spend customers. If that's really what's going on (and part of why SHARES was retained), ask Mr. Hand (A) if he imagined such a practice could be concealed in this day and age, and (B) what conclusions higher-value customers should draw about UA's attitude toward them.