Not sure what difference the conversation will make; I guess it's ok to be cautiously optimisitc (or is that hope springs eternal)?

Some things that's been nagging me (in addition to some that have already been mentioned):

1) The T-24 cutoff for applying upgrades... those of us who fly at the last minute are likely paying the most for the fare, and we wind up not even being able to apply for an upgrade is adding salt on the wound (considering that only middle seats are usually left anyways).

2) Related to the upgrade is the screwy way the waitlist - standby upgrade list does not work right (i.e. names dropping off waitlist and never showing up on the standby list @ < T-24)

3) What is United's plan on getting their employees recharged about working @ UA? Let's face it, the SHARES migration has caused so many issues and demoralized both customers and employees. Besides the FASTSHARES (whenever that will be) and the ill-conceived "drawing" for good customer service, what is going to be done to get the beaten down moral back up (yes, I know there is no point or hope for some employees, but I truly believe some of the employees I meet would rise back to the challenge of being a customer friendly attitude).

4) SHARES... please fix it or dump it, please...