FlyerTalk Forums - View Single Post - (Call Complete) I have a call w/ Martin Hand SVP Customer Experience this week.Topics
Old Jun 25, 2012 | 1:57 pm
  #12  
smashr
15 Years on Site
 
Join Date: Nov 2006
Location: IAD/DCA
Programs: AA PP, Hilton/MR Gold
Posts: 743
My list:

1. Upgrades, specifically:
a. ToDs: Upgrades at check in for less than the true fare difference. It's being offered, no question about it.
b. YCAs: Government fares to/from IAD are killing upgrade rates for non government pax. The $313 each way IAD-LAX YCA is my favorite example. There are tons of published fares on the route much more expensive than this.
2. Treatment for top elites, specifically that dedicated check in, security, and boarding for 1Ks/GS/F is gone. The current 'all elites are equal' means that no one is elite. The comments from the CFO certainly don't help here.

3. Hard service cuts, specifically:
a. Major midcon meal devaluations, even from the PMUA standard (dinner=lunch, breakfast sandwitch, etc)
b. Meal windows are sort of laughable at this point
c. Pillows in F
d. Fewer CR1s
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