I wouldn't waste time speaking of specific items unless it is *your* pet peeve after all you got the call scheduled. I would hate to give him the chance to avoid the big picture and focus on a little minutia. United is an average product and has nothing really great or poor about it. Star Alliance is good but that's it.

For me, flying loyalty was about gaining privileges and making things easier ... so why are they doing the exact opposite? I would ask him why do they deserve (expect?) the same loyalty if they are reducing the benefits of that loyalty.

Too bad that airline loyalty poll came out before the merger ... I would bet that United will not win for a 9th year unless something drastic happens.