Sounds like a good opportunity. Not sure why Mr. Hand has to wait until someone actually leaves before following up.

Please ask when UA will fix the random seat changes on PNRs when SHARES auto-splits PNRs 24 prior to travel. This has been a major concern for me especially when traveling with the family.

I have sent multiple emails to UA, Mr. Hand's office, customer service, and executive services with no replies (almost 6 weeks now with no answer). Before 3/3, I was able to speak with someone. After 3/3, no one cares. Another reason for me to switch to AA as well because they do care about their elites.