FlyerTalk Forums - View Single Post - (Call Complete) I have a call w/ Martin Hand SVP Customer Experience this week.Topics
Old Jun 25, 2012 | 1:34 pm
  #2  
goldelite8
All eyes on you!
15 Years on Site
 
Join Date: Feb 2009
Location: FLL
Programs: United Premier 1K; Alaska MVP 75K; Hilton Honors Diamond; Hertz Pres Circle
Posts: 673
What a great opportunity! I would bring up the first class meal cutoff times. After the merger, the cutoff times for meals has become extremely stringent, and a bit ridiculous. For 2-3 hour flights, lunch is only served on flights departing between 11 AM and 1 PM and dinner between the hours of 5 and 7 PM. I recently flew on two flights to Florida, one departing at 10:50 AM, and the other at 1:05 PM, and both missed the cutoff for a meal. On a three hour flight, this is not acceptable, and it is not what the competition does, either. The same goes for dinner – a flight leaving at 7:05 PM should be eligible. It seemed as if the pre-merger CO was just more logical and allowed for flexibility.
goldelite8 is offline