I just got an email from Martin Hand, SVP Customer Service @ United asking if I am free this week to chat on the phone.

I sent him the same note I emailed 1K Voice about why I accepted a status match from AA to EXP and why I am leaving United.

He wants to discuss the challenges.

I am VERY impressed with United that after a Premier Line agent personally called me 2 weeks ago to talk, that now the SVP of Customer Service for the world's largest airline wants to talk. It shows tremendous hope that they are listening.

Let me know if there are specific (Serious) issues you would like me to raise. I suspect the call won't go more than 10 minutes. So I need to stay focused.

We all LOVE/LOVED United. Let's help Martin make it great again!