Originally Posted by
exbayern
Three months after my first PM to UA Insider about the subject of phantom availability, and after four resends, I received a reply along the lines of 'we'll look into it' and to be patient.
I'm hesitant to post the contents related to this issue not just because it is in a PM, but because the entire email chain has really made me wonder about UA Insider and left me even more frustrated with UA's public face on FT.
it's a waste of time in my experience. I major problem last year also resulted in 'we will look into this issue and get back to you', but I never received any follow-ups and subsequent PMs were not answered either.
If the issue is major enough, a DOT complaint is probably getting more attention; although with the current statistics where UA is dead last ... it can't get any worse, can it?
Getting back to the topic, I was also able to get an LH F-award ~ a week before the flight online.