Originally Posted by
sxf24
This community is populated by a small subset of anonymous customers.
Plenty of customers on here may be anonymous, but that is certainly not the case for all posters on this site. The company has a 'face to the name' of many of us.
I do agree with your assessment of the company's perspective on the value of the feedback here. As the board becomes more viciously partisan, bitter and overwhelmingly negative, I think United probably takes us less seriously than in the past.