United CFO Rainey Implies Certain Elites were "Over Entitled".
May 19, 2012, 10:33 am
#1
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United CFO Rainey Implies Certain Elites were "Over Entitled".
"We have certain groups in this (Mileage Plus) program that were over entitled..." according to United's CFO John Rainey, as per his presentation at the BofA Transportation Conference held on May 17th. The entire webcast is available on United's investor relations website, and he makes the comment 11- 12 minutes into the presentation. Since the CFO is a PMCO guy, I imagine he is referring to PMUA fliers. Mr. Rainey also raves about Shares.
So, I guess we have the answer to all of the complaints enumerated by Premiers, 1Ks, GS, MM, etc. We were simply over entitled, not loyal!! Our new airline.
So, I guess we have the answer to all of the complaints enumerated by Premiers, 1Ks, GS, MM, etc. We were simply over entitled, not loyal!! Our new airline.
Last edited by J.Edward; May 20, 2012 at 7:25 pm Reason: Clarify that the CFO implied some groups, which OP thought was Elites
May 19, 2012, 10:35 am
#2
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Do you have a link to this
I wonder if he feels $3,000,000 a year makes him " over entitled"
I wonder if he feels $3,000,000 a year makes him " over entitled"
May 19, 2012, 10:37 am
#3
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Completely explains why I am no longer a UA flyer and am glad to have switched over to AA. Good riddance.
Last edited by l etoile; May 19, 2012 at 10:54 pm Reason: Political commentary removed by moderator
May 19, 2012, 10:38 am
#4
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http://ir.unitedcontinentalholdings....&p=irol-IRHome
If this doesn't work, just go under investor relations under www.unitedcontinentalholdings.com
If this doesn't work, just go under investor relations under www.unitedcontinentalholdings.com
May 19, 2012, 10:39 am
#5
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On another note, I missed my first upgrade (JFK-LAX) in 18 months last week. And barely made another one (ORD-LGA). Obviously a meaningless data point given in the grand scheme but it will be interesting to see if the number of people switching is really significant and a trend develops. I actually hope so, even if it means I miss a few upgrades.
Last edited by l etoile; May 19, 2012 at 10:55 pm Reason: Removed deleted quote and response thereto
May 19, 2012, 10:47 am
#6
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But Jeff was entitled to that $14.7m in a quarter with a huge loss when only 2 years prior he said he wouldn't take a salary unless the airline was profitable.
May 19, 2012, 10:52 am
#8
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Do you think he is refering to Mr. Pillows? No seriously I'm on the IAH air train going to 'B' and don't like the message being given. Does this mean there are more "changes we will like" coming !?
May 19, 2012, 10:54 am
#9
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I just listened to the first 15 min and had to stop. EXACTLY what I've been saying. They LOVE SHARES and are doing exactly what there business plan is. "over entitled". I love that line. Did he write it while sitting on his corp jet?
May 19, 2012, 10:55 am
#10
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Insulting loyal customers. Stay classy.
Insulting loyal customers. Stay classy.
May 19, 2012, 10:56 am
#11
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I wonder why he would say this out loud -- i'm sure some audience members were UA elites.
May 19, 2012, 10:58 am
#12
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What he said was just a glitch 
May 19, 2012, 10:58 am
#13
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It's bewildering why the guy said that stuff... why would anyone insult their customers like that?
Yep. A freudian slip--- exposing the attitude of sCO management that elites are a burden to the airline
It's bewildering why the guy said that stuff... why would anyone insult their customers like that?
Originally Posted by Beerman92
What he said was just a glitch
Last edited by iluv2fly; May 19, 2012 at 3:58 pm Reason: merge/edit
May 19, 2012, 11:00 am
#14
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May 19, 2012, 11:01 am
#15
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Loved the intro... "John made two comments to me. One, he viewed himself more of a financial guy than an airline guy..." Ya think?
Obviously not using a teleprompter...
Starts at about 11:50...
"...Additionally, we also changed our Mileage Plus program, some of the benefits that, uh, accrued to the members. Uh, we, uh, we had certain groups in this group were over entitled if you will. Uh, and now, uh, we have realigned the benefits of that program with what the, the, the customers and, and, program, um, um, the participants are actually providing to the airline, and, and this is a good change going forward..."
Last edited by iluv2fly; May 19, 2012 at 4:02 pm Reason: merge