Originally Posted by
cordelli
October 2011, United 1.84 complaints per 100,000 enplanements, Continental 1.92
August 2011, United 2.54, Continental 2.65
January 2011, United 1.58, Continental 2.11
Touche. I was just looking at the periodic results noted above. The fact that both were well into the merger process by then is not to be discounted, however. As an independent carrier, CO came in with a better DOT complaint rate. Sadly, the product of the integration has been a worst-of-both scenario.
Originally Posted by
iquitos
Like US AIR? Judging from what I have seen so far there is an equally good chance they will not pull out of it anytime soon. They made a big blunder with the decision to go with the cheaper IT option Smisek Mr. Nice guy videos are a joke and the "new" coffee sucks not to mention the CFO comment on elites.
US complaints rate were a full point better than UA's and a similar margin better than during their integration with HP.