Originally Posted by
mattsteg
data from April shows that the transition did not go smoothly. I believe everyone here probably knows this. Data from later this year will show what any new normal is and the trend will tell a lot.
April's data is certainly meaningful, but no point in overstating what it means.
What are you basing this on? United has been at the bottom of the pile, or just two or three positions from the bottom for years. This is not a new normal, it's the way things are month after month.
The last time they were not in the bottom third of the complaint rankings (usually in the bottom two) was October of 2004, when they were ranked 8th out of 19 airlines.
There was no merger back in 2005, 2006, 2007, 2008, 2009, etc.