Originally Posted by
bseller
Just curious: Was pmUA ranked this low on a "consistent basis"???
Not in the metric of on-time performance; UA often led the majors in that category pre-3/3.
As to consumer complaints, I think (but don't have the #s in front of me to say for sure) that UA was often near the bottom, which given the fact they treated elites very well and everyone else fairly poorly was somewhat expected.
Of course now, they treat everyone poorly, elites and GMs alike.
Originally Posted by
aacharya
April 2012 reflects the fallout from the 3/3 debacle, and it is not surprising UA is this low. Let's wait until June or July data, when things have gone back to normal.
(emphasis mine)
I'm highly skeptical that things will go back to normal (unless we're talking a "new normal") with June/July numbers. Will we see improvements over April? Undoubtedly. Will UA continue to score near the bottom? I have my suspicions, based on recent experiences in May and June... and they aren't pretty.