"Que? It's a fact. Shouldn't a FF top tier passenger expect customer service?

You should have expected and received good customer service just for buying a ticket. They failed you. All that is legit and you should be upset. But you also made your own bed and...sat upright with limited recline and a stranger sleeping on you. You let your anger deprive you of being moved out of the situation and into comfort where you probably would have drank your sorrows away.