Originally Posted by
scubadu
So, just to clear, being greeted by name "once" is sufficient, right? (since that quote is being used throughout this thread)
If the FA addresses you once, while on the tarmac at DFW or JFK prior to a 10 or 12 hour flight to NRT, even if they never address you by name again during the course of that long flight, then we are good to go right?
Just trying to clarifying what is important here...
Regards
Not sure the "once" part?
The company expects its FAs to deliver good service, and believes welcoming upon boarding and using names is part of that.
Even banks, hospitals, car dealers and luxury boutiques today spends millions of dollars on service training. They all know indifferent service loses customers.
Service points such as you point out are there to help the service providers set the stage for providing good service. They are not meant to be the starting and ending point.
I am surprised anyone would really need an explanation to something like that, but since you are confused, hopefully this helps you out.
@:-)