Old Jun 5, 12, 9:00 pm
  #3
JMapleton
 
Join Date: Oct 2009
Location: Omaha, NE
Programs: Amex Plat, Visa Signature
Posts: 39
I second contacting the Chairman/CEO's Office.

You need someone outside Customer Service to examine your situation and make a decision based on good business and logic, not customer service protocol.
JMapleton is offline  
Reply With Quote