FlyerTalk Forums - View Single Post - Beware : the difficulty of using the UA e-certificate

Jun 4, 2012 | 7:41 pm

#22

sammyindc

Join Date: Jul 2011

Location: MCO

Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond

Posts: 2,134

Quote:

Originally Posted by NJMAN

I'm new here, and I just write my experience.

I have $125 e-cert for broken bathroom in the C cabin during international flight last June, and it did not work on the website as well as another did not work which was issued last December for international C lighting problem.

I called UA reservation, and right after I told my e-cert number and choice of the flight, the line cutoff.

So I gave up and buy the ticket without discount online.

(I do not imply that reservation agent cut the line... maybe because of my AT&T cellphone line)
It really sucks for customers to take such an effort to redeem inconvenient experiences.

This is because you have a pre-merger cert. Call them back and they can help you with it. Web support as stated above can be helpful. Your June cert will expire this month so if you want to redeem it you need to do it soon. (certificates are only valid for one year)

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