Originally Posted by
100% Green
Were they issued pre 3-3 by United? If so, you probably don't have the PIN to use them online. This happened to me and it took over two months and about 10 phone calls for United to process them correctly.
Mine were issued only about 5 days ago...and it's the freebie renumeration e-certificates.
102 mins and still counting. Wow, is this level of of training the poor UA agents get ? having to call a supvervisor..I really appreciate their patience.
After working for the airline for so many years and gain some knowledge and "expertise" on your computer system, and having to re-learn a new one !
I do have a lot of empathy for them, because I used to work for Western Airlines, and when Delta bought WA out, I had to go to re-training...and my, you should have seen the ticketing line at the airport when we switched over. And the angry pax we had to face. But with Delta, they could send over babysitters who walked around behind us and helped us when we got stucked. Funny, I learned to re-issued hand written tickets to computer issued tickets using the DL template. Talking about green screen
