Complimentary Upgrade Snafu - Need Help!
For the first time I am experiencing a problem getting complimentary upgrade. This is for LAX-BOS June 3 flight UA528. It shows R7 RN7 and I was not automatically upgraded (I am Platinum so within the u/g window), so I called up United. The first agent told me I was not eligible for complimentary u/g since I was on Q fare!!! I told her that is not so and after checking with her supervisor she said I was on the waitlist but she could not do anything from her side - I just had to wait! I hung up and called back. Another agent picked up the phone. He told me even though R and RN fare buckets were not 0 they could be used for mileage and instrument upgrades, not just complimentary u/g and in this case there were no seats avbl for complimentary. Is this true? Please advise me as to what I can do. I want to make sure I don't miss out on a u/g for no reason.
Thanks!