Originally Posted by
KACommuter
Yes, there were ground staff waiting at the door to direct everyone to T2. But quite a lot of passengers hesitated - after all right ahead of them was the way out to immigration and customs. So the natural thought is "why are we being asked to go somewhere else".
You can keep saying "it's really very simple" but it doesn't alter the fact that the need to have ground staff giving directions to disembarking passengers is making work where none should be needed.
Well if you simply follow the direction, then you should be ok.... But many people simply do not like to follow the direction!
Even in "normal" arrival, there will still be some ground staff to tell you the direction to arrival area