I think that it's to BA and Flyertalks immense credit that there is an official BAEC presence on this board - so I too extend my thanks, it's really good to know.
In that vein and to improve customer service - if there are a number of themes developing are there any proactive steps that can be taken to 'head these off at the pass'?
Some are clearly unreasonable requests I.e. the I emailed 2 hours ago why haven't my miles appeared?!!!! But others (ie long range reward availability) are there steps to improve this?
Thanks again for your input
PS we all we know that you can actually release more award flights
