FlyerTalk Forums - View Single Post - United CFO Rainey Implies Certain Elites were "Over Entitled".
Old May 24, 2012, 8:55 am
  #1095  
demkr
 
Join Date: Dec 2007
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The reason why so many people felt the comment applied to them is because of the shift in culture.

1K upgrades not going through b/c of kettle miles even in the window, TODs, shenanigans.

Its the top tier that seems to be mostly frustrated, according to hundreds of FTers.

Its not an accident that nearly everyone on here are saying post-3/3 the experience has been much different and for the worse
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