Originally Posted by
jackonferry
Fwiw, I have been corresponding about the CFO's remarks with our account rep. I don't have his permission to post our exchange, but the gist of it is that he reads the remarks as referring to Silvers who were advance booking E+ windows and aisles on PMUA. This was creating a problem with higher elites, who tend to book closer in. If they were not upgraded, they were getting middle E+ seats. According to him, it was one of the biggest complaints of Gold and 1K flyers.
UA accounts reps can spin it all they want but in the end, it doesn't really matter who the intended target was. The damage is done. And with all the issues that have affected every elite level, it's not a stretch for any level elite to feel that that Raimey's poorly chosen, indeed stupid, remarks were directed at them.