Originally Posted by
cinnamon121
No HOOU print-out on the boarding pass for tomorrow where I didn't get an upgrade yet. I refreshed to double-check and same result. Hope it's just a one-time glitch. Searched online here to see if there was any change in HOOU issuance policy, but didn't see anything.
Per @DeltaAssist, here is the policy as of April 12, 2012:
Coupon aren't offered for reservations ticketed by outside agencies. Additionally, they may not be offered on each ticket booked thru DL.
Usually I suggest first trying on a computer/browser/connection known to be able to print HOOU without problems. This is by far the more common issue.
If that doesn't work, then apparently you might not have been offered a HOOU. Their policy is to not offer them on itineraries not booked directly with Delta, but obviously many have been able to print them after booking through Priceline/Orbitz/TA.
FWIW, I have yet to see a HOOU not offered to a GM or higher on a ticket booked directly with Delta.