FlyerTalk Forums - View Single Post - United CFO Rainey Implies Certain Elites were "Over Entitled".
Old May 23, 2012, 10:49 am
  #1020  
mherdeg
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Originally Posted by AeroWesty
Good points. UA does have the actual numbers, while we don't—it would be interesting to see what those "higher percentages" are that UA Insider referenced as a counterpoint to majortom's experiences.
Below is Shannon's quote, bolding mine:
An example of this is when our Premier tiers get access to Economy Plus seating. This change has materialized into a meaningfully better experience for our Gold members and above. In fact, in markets that have the highest proportion of Premier flyers, a higher percentage of Premier Platinum and Premier Gold members are getting access to Economy Plus (comparing February 2012 to April 2012, and comparing April 2011 to April 2012), while the percentage of Premier Silver members sitting in Economy Plus hasn’t decreased meaningfully. Some of those Premier Silver members may be choosing to purchase Economy Plus seating, but, in general, Economy Plus seating remains available at time of check-in.
So … in elite-heavy markets, more top-tier elites are in E+ and the same number of low-tier elites are in E+? I have difficulty understanding where the extra E+ seats came from … CO equipment reconfigured to contain E+? Or are more top-tier elites staying in coach?
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