This "over entitled" 1K just finished booking all of my travel through the end of July. On AA... I'll "re-qualify" EXP on July 25th most likely (78 days after my first AA flight) - that's about $30,000 that COdbaUA would have gotten if they'd just maintained PMUA's attitude and customer service.
It makes me sad that I've already given COdbaUA the revenue for >100K BIS miles this year. Oh well, such is life...