FlyerTalk Forums - View Single Post - United CFO Rainey Implies Certain Elites were "Over Entitled".
Old May 19, 2012, 12:23 pm
  #89  
colonius
 
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
Originally Posted by TWA Fan 1
It's not about what benefits the program provides to the customer, it's about what benefits the customer provides to the program.

That's the key right there.

If a 1k is achieving his status on $300 round trip transcons and then expecting routine upgrades, dedicated CS (1K line), exemption for change fees and rules, the customer is providing no benefit to the program, quite the contrary, in fact.
Some people will justify anything. If the new United should throw out E+ and upgrade benefits completely, I am sure you will be there to justify it.

The 1k that achieves his/her status solely on those $300 roundtrip transcons (if you can find them) is probably an Urban myth or, at the very least, a negligibly small minority.

I am not a really big spender, but from this day on my $10,000 to $15,000 in air-travel spending per year is going to AA. Glad I did the status match.

UA does not want my business. Fine, it is going away.
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