FlyerTalk Forums - View Single Post - United CFO Rainey Implies Certain Elites were "Over Entitled".
Old May 19, 2012, 11:58 am
  #60  
demkr
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)

Originally Posted by TWA Fan 1
Originally Posted by entropy
Incidentally, he shovels it on in Slide 16 "Benefits of SHARES" :
- aircraft redeployment, network optimization(?)
- Shortened time-tomarket for ancillary products/services (? FALSE)
- Dynamic ancillary pricing (ToD, Bull...)
- Simple loyalty program with BETTER elite differentiation (huh?)
Again, you're looking at it from the customer's point of view.

In actuality, everything he is saying is exactly what you think of SHARES, namely that it makes the experience worse and more costly for the customer.

That's its purpose...the only difference is that, in his estimation, that's good for the company.
Oh it is? Tell me how profitable was COdbaUA last quarter compared to Delta, who actually upgrades their elites and provides the plane w/ lots of IFE.. Or even AA for that matter?

The blatant COdbaUA apologism doesn't work when the facts don't fit what you're saying
demkr is offline