Originally Posted by
SFO777
Obviously not using a teleprompter...
Starts at about 11:50...
"...Additionally, we also changed our Mileage Plus program, some of the benefits that, uh, accrued to the members. Uh, we, uh, we had certain groups in this group were over entitled if you will. Uh, and now, uh, we have realigned the benefits of that program with what the, the, the customers and, and, program, um, um, the participants are actually providing to the airline, and, and this is a good change going forward..."
No prompter, sure. But I think what's most instructive in that excerpt, and perhaps the crux of the entire issue, is the following phrase (I removed the pauses for ease of comprehension):
"...we have realigned the benefits...the participants are actually providing to the airline, and, and this is a good change going forward..."
It's not about what benefits the
program provides to the
customer, it's about what benefits the
customer provides to the
program.
That's the key right there.
If a 1k is achieving his status on $300 round trip transcons and then expecting routine upgrades, dedicated CS (1K line), exemption for change fees and rules, the customer is providing no benefit to the program, quite the contrary, in fact.