"We have certain groups in this (Mileage Plus) program that were over entitled..." according to United's CFO John Rainey, as per his presentation at the BofA Transportation Conference held on May 17th. The entire webcast is available on United's investor relations website, and he makes the comment 11- 12 minutes into the presentation. Since the CFO is a PMCO guy, I imagine he is referring to PMUA fliers. Mr. Rainey also raves about Shares.
So, I guess we have the answer to all of the complaints enumerated by Premiers, 1Ks, GS, MM, etc. We were simply over entitled, not loyal!! Our new airline.
