Originally Posted by
TIMOS
It seems to defeat the purpose. If an agent working an 8 hours shift answers 25 calls in a day, and 15 are silver, 5 Gold, 5 PLatnium and 5 1K, it does not seem to me that they would know / expect to suddently provide a higher level of service to the 1K caller. ALl callers would just be treated the same.
a higher level of service was what the 1K Line was all about.
The current philosophy being communicated by at least one customer-facing UA sales rep is that "1K" is not essentially more special than any other elite level:
http://www.flyertalk.com/forum/18585613-post236.html.
The company may no longer be focused in providing 100,000-mile flyers with hands-on, highly flexible, ultra expert service; that perk may now be reserved for high spenders. To quote the paraphrased conversation more specifically:
-GS and Corp customers are the most lucrative and things will improve for "those 2 groups" but ALL customers are important and there is no way to treat 6 sub groups differently on board or in airports the way UA used to