Originally Posted by
g46r
Sounds like an exceedingly stupid policy. When the flight is already fully catered, it serves no useful purpose other than pissing off their SEs!
That's about par for the course nowadays. In all the upgrading I've done in years past, which has been solely long-haul international, I've never received ML*1 even when being upgraded at the gate. This seems to be a new practice that makes it all the more obvious to elite passengers that they're thrown crumbs from the table, and worth nothing more.
Maybe the bizarre corporate philosophy is something like "piss them off into paying more". Can't see how that'll work out well in the end....