Originally Posted by
VickiSoCal
Then you need to speak up.
I
requested a room on a "high floor with view" at the time of reservation.
I
requested a room on a "high floor with view" at check-in.
When I was assigned a room on the 6th floor, I
asked if it was an "upgraded" room. and was told yes.
I then
asked if I had access to the Concierge Lounge and the agent checked and said "yes".
I guess when I got to the room, I could have gone down to the front desk and insisted on a higher floor room on the concierge level.
Is that what you suggest?
By the way, I had the bellman help me with my baggage and tipped him. I was not all that excited about lugging my luggage back down to the front desk at that point and accepted the room I was given.
The point of my original post was to advise other Gold members that a new policy may have already gone into effect, based on what was changed in the terms of the Marriott Rewards documentation provided to me as a Gold member. My post was based on my experience only at this specific hotel and stay.
If anyone can state that they know for a fact, Gold members are still entitled to the "best available room" at the hotel including Concierge Level rooms at Full Service Marriott Hotels, I would welcome that.
soccer