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Old May 13, 2012 | 12:25 pm
  #101  
soccerpapi
 
Join Date: Apr 2005
Posts: 312
Originally Posted by VickiSoCal
Then you need to speak up.
I requested a room on a "high floor with view" at the time of reservation.

I requested a room on a "high floor with view" at check-in.

When I was assigned a room on the 6th floor, I asked if it was an "upgraded" room. and was told yes.

I then asked if I had access to the Concierge Lounge and the agent checked and said "yes".

I guess when I got to the room, I could have gone down to the front desk and insisted on a higher floor room on the concierge level. Is that what you suggest?

By the way, I had the bellman help me with my baggage and tipped him. I was not all that excited about lugging my luggage back down to the front desk at that point and accepted the room I was given.

The point of my original post was to advise other Gold members that a new policy may have already gone into effect, based on what was changed in the terms of the Marriott Rewards documentation provided to me as a Gold member. My post was based on my experience only at this specific hotel and stay.

If anyone can state that they know for a fact, Gold members are still entitled to the "best available room" at the hotel including Concierge Level rooms at Full Service Marriott Hotels, I would welcome that.

soccer
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