Originally Posted by exerda

ETA: Still waiting to hear back from the (solicited by UA) complaint on a plane swap from two weeks ago, where the letter UA handed out instructed us to go to the appreciation site to select compensation. I'm thinking of scanning the letter and sending it via the website's "Customer Service" link, since one can attach documents to those posts fairly easily and the appreciation site w/o either the flight being keyed or a skykit # is a bit bucket akin to /dev/null.