Why were you compensated and what did you get - 2012 Edition [Compensation]
Jan 10, 2013, 5:37 pm
#1186
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Diverted 787 Flight 1146
It took a followup email, but I just got a $300 e-Cert for being on the 787 that diverted to MSY on December 4th.
Jan 10, 2013, 5:49 pm
#1187
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 1,025
I was on a IAD-BRU-FRA-DUB itinerary in business. LH ticket with UA operating IAD-BRU and LH on BRU-FRA-DUB.
IAD to BRU flight delayed ~2hours due to some mechanical problems and subsequently missed the BRU-FRA-DUB flight. UA booked us on a direct EI BRU-DUB flight but in economy (single cabin flight).
I filed a request for compensation due to the involuntary downgrade for the BRU-DUB based on the Euro regulations and mileage credit for the original routing.
Odds of getting something from UA?
IAD to BRU flight delayed ~2hours due to some mechanical problems and subsequently missed the BRU-FRA-DUB flight. UA booked us on a direct EI BRU-DUB flight but in economy (single cabin flight).
I filed a request for compensation due to the involuntary downgrade for the BRU-DUB based on the Euro regulations and mileage credit for the original routing.
Odds of getting something from UA?
Jan 10, 2013, 6:06 pm
#1188
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,192
On a flight in December the FA gave my coat to another passenger. It was never retrieved. I wrote to 1k voice and a week later I received a call from Houston.
The exec was apologetic, he said he didn't have the ability to send me a check, but to tell him what amount in vouchers I needed to be made whole. No argument, done deal and I walked away very satisfied. He even said if I needed anything not related to reservations, give him a call and gave me his direct line.
Finally he thanked me for sticking with UA during a tough year. It almost wipes clean the bad taste in my mouth from having to "debate" with CSRs about this and that.
The exec was apologetic, he said he didn't have the ability to send me a check, but to tell him what amount in vouchers I needed to be made whole. No argument, done deal and I walked away very satisfied. He even said if I needed anything not related to reservations, give him a call and gave me his direct line.
Finally he thanked me for sticking with UA during a tough year. It almost wipes clean the bad taste in my mouth from having to "debate" with CSRs about this and that.
Feb 21, 2013, 1:56 pm
#1189
Join Date: May 2011
Location: Milwaukee area
Programs: AA, Delta, UAL
Posts: 17
July, 2012, my golf bag went to Kalispell, MT instead of Eugene, OR. Several phone conversations promising delivery and compensation. Golf clubs 3 days later, comp...missing. Called after a couple of months, promised $75 domestic. Never arrived. Called again, now actually have a $150 domestic voucher.
Mar 30, 2013, 7:09 am
#1190
Join Date: Mar 2009
Programs: UA 1K, Hilton Diamond
Posts: 422
Mods, can you close this thread and have everyone post in 2013 thread
http://www.flyertalk.com/forum/unite...pensation.html
[Posts which concern compensation for 2013 flights have been moved into the 2013 thread and this thread is now closed. Ocn Vw 1K, Moderator.]
http://www.flyertalk.com/forum/unite...pensation.html
[Posts which concern compensation for 2013 flights have been moved into the 2013 thread and this thread is now closed. Ocn Vw 1K, Moderator.]
Last edited by Ocn Vw 1K; Mar 30, 2013 at 9:36 am Reason: See above note.