socrates, not to jump on you, because you owe us nothing and have always bent over backwards to be helpful....

but Marriott, in the form of either Marriott Corporate, the Marriott Concierge, the Marriott Insider and/or MichelleL need to GET CONSISTENT and inform their customer what we are and are not entitled to, and what their hotels are and/or are not required to provide us....and let us KNOW IT CLEARLY and KNOW IT NOW.

And then put it on their website and in their promotional materials and pass it along to their hotels and make sure that EVERY HOTEL is held to that standard.

I would have thought that this was covered in Hotel Management 101 but apparently not.

Just my opinion.......