So, if I'm hearing this correctly, all of the information published on the public website, and the materials distributed to members every year, actually don't define anything. They're just words and the real T&C's are on internal SOP and websites that none of us have access to.

Can someone official from Marriott please let us know how we can find out what benefits we are actually entitled to and what T&C's apply to our membership? Assuming we are members. And that status really exists.

Apparently we're all just living in the Marriott Matrix.

EDIT:
To be accurate, I did check the program T&C's at http://www.marriott.com/rewards/terms/elite.mi and don't see anything regarding a next room category. The Wayback Machine doesn't have anything more recent than Feb 2010 so it's hard to compare with relatively recent data. Anyone have a recent copy of the actual T&Cs, not the overview page that are subject to (I assume, it doesn't actually say it) the T&C's?

At the same time, the T&C's don't actually say anywhere what your get. If the T&C only says "suites not included, based on availability and for personal use" - not included in what? what's based on availability? The only place that the benefit is actually described is in the overview page. Which I think we show has changed.