Originally Posted by hhoope01

Add me to the list of those who are confused now.

So are you saying that Marriott has always (at least for the last few years or more) had an internally only defined upgrade policy of one room category and they have just now (only because of complaints on FT) modified part of their publicly listed rules to match that?

Or are you saying that internally they still have no "one room category" upgrade limit and that someone has erroneously added that text to a webpage?

Now I do understand that you have access to internal documentation and that can sometimes tie your hands a bit and limit what you can and can't say. But I am truly confused by the comments directly from Marriott saying that nothing has changed. No publicly published rules and T&Cs on upgrades that I know of has ever stated anything about a single category upgrade limit. So either Marriott has been giving hotels one set of rules and their Rewards members a different set. Or there is no single category upgrade rule. In which case, Marriott should be quickly onto fixing the website to get it back to what has always (i.e. for the last few years) been the publicly listed rule of "best non-suite room available."