FlyerTalk Forums - View Single Post - YCA (Government Fares) Upgrades?

May 9, 2012, 9:20 pm

#46

SeamusSA

Join Date: Apr 2008

Location: San Antonio - the nicest city in northern Mexico

Programs: CO OnePass; AAdvantage Dirt; IHG Priority Club Plat; Hyatt Plat; Marriott Gold; Avis PresPref;

Posts: 888

Quote:

Originally Posted by halls120

AFAIK, no one at United can address a government fare ticket until the flight departs. Until departure, the ticket is controlled by our CWTSATO booking engine/travel agency. Once the flight departs, and you need assistance while on your trip, a UA CSR should be able to assist you.

We aren't allowed to use the government desk at United to purchase tickets. We have to book using our CWTSato on line booking tool, or a CWT agent.

That's not my experience at all. On multiple occasions I have contacted the airline directly and they have made changes to an itinerary for which a fed agency issued the ticket, including changing the originating outbound flight. It may be that this is possible because I hold a government travel card and any additional cost can be charged to it.

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