Originally Posted by
socrates
folks it appears as though the wording was only a change on the website (perhaps it was as a result of the frequent discussions on here about the dislike of the former wording - honestly I have no idea), but this was nothing more than that, a change in verbiage on the website nothing more - everything internal has a published date much older than the past while, I see nothing that says the standards have changed at all
1. I have no idea what it means to be just a change on the website. Are you saying it means nothing so pay no attention to it? Of course it means something or why is it there? You think some front desk clerk isn't going to point to it, when denying an upgrade?
2. I don't recall much discussion on the board about any unhappiness with the way the current rule was stated. I do recall much discussion when the rule stated "finest available accomodations" without excluding suites. But that's been years ago.
3. The current terms and conditions for elite upgrades state as follows: "Free Room Upgrade: Suites not included; based on room availability at check-in and limited to a Member's personal guestroom. For Residence Inn and TownePlace Suites, upgrades from studio rooms to 1- or 2-bedrooms are not guaranteed. Not available at Marriott Vacation Club."
https://www.marriott.com/rewards/terms/elite.mi Notice, there is no limitation as to next highest room category.
But here is the newer language in a separate description of the upgrade benefit (but which is not a part of the terms and conditions): "For Platinum Elite members, the best way is up! So every time you check in, we'll do our best to upgrade you - at no additional charge - to our best-available guest room in the next room category level. Suites are excluded. Not available at Marriott Vacation Club." What was the point of adding the language to the description, but not the T&C's?
https://www.marriott.com/rewards/mem...ts/platinum.mi