Somebody asked MR why the upgrade language was changed. MR first responded that they should share their concerns with Marriott Customer Service. MR then responded, "we shared your concern (sic with our customer service team) and found out some good news. The wording of the benefit has actually not changed but hotels often upgrade to suites if they're available. Hope that helps!"

WOW. The left hand doesn't know what the right hand is doing! The person coordinating social media for MR obviously has not been with MR very long!

Someone also posted the same question on the BOGO discussion on MR Insiders. Michelle responded, "We have not changed the T&Cs in any way - they've always said this. However, properties can upgrade to whatever premium room they wish - including suites - and they regularly do. It is a function of their availability and sell strategy (in other words, if they predict they will be able to sell premium rooms at a premium rate, they may hold a few out for last minute upsell opportunities)...."


I think this shows how little MR values elites. They make a major change to a benefit without notification and then deny it! Wow! Starwood, Hilton, and Hyatt are all making major improvements to their loyalty programs, and MR continues to devalue theirs.

Regards,

RIP...