Originally Posted by
CJKatl
It was written in the JW Ko Olina page and reservations. I remember seeing it on some other properties, which I believe were also resort properties. For some reason, I'm thinking it was also in one of the miami Beach properties. If it was made up by a desk clerk, the desk clerk somehow got it written on the site and in the reservation.
Then the property/properties was/were simply willing to defy the rules of Marriott Rewards, and Marriott Rewards wasn't willing to do anything about it. For my part, and while I've never stayed at Ko Olina, I've never come across a Marriott property that was willing to so boldly, and in writing, state they were violating the rules of Marriott Rewards. Unlike SPG, Marriott doesn't seem to have the stomach to deal with recalcitrant properties.
In any case, this new and significant downgrade to plat/gold benefits is disappointing, to say the least.