Originally Posted by
ohmark
I haven't, myself, seen such a written rule for any Marriott properties till now. If some properties had such a rule, it was in direct contravention of the explicit upgrade rule of Marriott Rewards. On the other hand, I've read in various threads here of front desk clerks making up such a rule in reply to a plat/gold upgrade complaint.
It was written in the JW Ko Olina page and reservations. I remember seeing it on some other properties, which I believe were also resort properties. For some reason, I'm thinking it was also in one of the miami Beach properties. If it was made up by a desk clerk, the desk clerk somehow got it written on the site and in the reservation.