Flew UA on 3/30 from IAD to LAS, had paid for two E+ upgrades, but in the post merger world, the seats were lost and we flew in the back. I was told that the refund would happen automatically, but after a couple of weeks, called in. They said they can't help by phone and to check the web. I filled out a web form, but nothing has happened since. I've also filled out a Customer Care form, but gotten no response.

Anybody know what else I should/could do about this? UA definitely owes me the refund. Do I just keep waiting? It's been over a month which seems fairly long at this point. Thanks for any advice.