Originally Posted by
halls120
You must be working for a pretty rich federal agency, because in my agency, we no longer fly on fully refundable Y fares unless we are very sure there will be no changes. Our booking engine defaults to the cheapest penalty fare available, and if we don't take it, we better be able to justify it.
That said, when we were flying refundable tickets, I upgraded without shame.
I thought all contract fares were refundable. There are capacity controlled and last-seat (YCA). At least that's what we see. Buying non-refundables means a non-contract fare and, technically, is contrary to the GSA fare program.