Originally Posted by
KQ321
As noted in
this thread, I've been having problems trying to book an Aeroplan award ticket Africa-Europe return.
When I try to check availability with Awards/AC-StarAlliance (using KVS v6.9.9.R3 on Win7), I get the following error:
Datasource Error [RD]: "(Engine Error/Unsupported Route)"
This seems to occur for any route between Africa and Europe (eg: JNB-LHR, FRA-ADD, etc). However, it doesn't occur for TATL routes (eg: LHR-YYZ, or even JNB-YYZ (which routes via LHR)).
Is this a problem with KVSTool, or with the Air Canada/Aeroplan booking engine? (The latter seems plausible, as I get errors when I try similar Africa-Europe routes on their website - so I was trying to use KVS to check if it was an availability problem, or a technical problem).
The [Awards/AC-StarAlliance] Engine does not support certain routes -- please use the [Awards/StarAlliance] Method instead:
[KVS Availability Tool 6.9.9.R3/Diamond - SNT: Awards/StarAlliance/JP-ANA-SP1]
Code:
LHR London Heathrow UK [EGLL]
ADD Addis Ababa Bole ET [HAAB]
FRI 01 Jun 2012 | 1 Seat
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------
ET 701 LHR 21:00 ADD 06:45 +1 763 0 FS/ CS+ YS+
BD 913 LHR 10:25 ADD 22:35 321 1+ FS/ CS+ YS-
SN 2094 LHR 10:05 BRU 12:20 319 0 FS/ CS+ YS+
-> ET 705 BRU 19:55 ADD 06:20 +1 763 1+ FS/ CS+ YS+
MS 778 LHR 15:00 CAI 20:45 773 0 FS/ CS+ YS-
-> MS 851 CAI 22:45 ADD 03:30 +1 738 0 FS/ CS+ YS+
LH 923 LHR 07:15 FRA 10:00 320 0 FS/ CS+ YS+
-> LH 598 FRA 11:40 ADD 21:10 333 1+ FS- CS+ YS+
LH 927 LCY 07:45 FRA 10:15 E90 0 FS/ CS+ YS+
-> LH 598 FRA 11:40 ADD 21:10 333 1+ FS- CS+ YS+
Originally Posted by
KQ321
On a related note, can I check award availability on ET using Sabre:Availability/FS? This shows X-class availability for ET flights (although not for any LH flights, as far as I can tell), although it isn't listed as a method for checking award availability on ET on the
KVS FAQ. Or does availability in X mean something else in this context?
We have never actually seen that Method displaying
X Availability on
ET ...