The wife and I booked a reward flight to San Juan for August back in Feb. The cost was 35K per ticket and we were to land around 2pm. I got the message that my itinerary changed and we were now going to arrive around 7pm. We were planning on spending the afternoon touring so I called the Diamond line to see if there were earlier options. The Diamond agent booked us on a flight that arrives at noon. That was acceptable. No mention of anything else.
Logged in to check my account and see a re-deposit of 35K miles and a charge for 42K miles per passenger. The agent made no mention of this at all when I was on the phone with her. I feel like I booked the award at the 35K price, and thats what I should have to pay. They changed my itinerary without any choice on my part, then charged me more miles without notice to get an itinerary closer to what I originally booked.
Should I get a refund for the mile difference? Thanks.