pac3

[edit: issue resolved, timely and cordially - would not expect less from SIXT :-:]

Dear all,

I'm out of my mind with disbelief; indeed, I can only conceive that the situation that I'm about to tell is just a one-off case, one of those odd happenings that arrive even to the very best.

In March, I made a pre-paid reservation for an FWAR in Munich Central Station. Being a Platinum Card holder, I was upgraded from a BMW 3 Series Station Wagon to a Mercedes E Class Station Wagon (PWAR).

The car was returned with the tank filled and no incidents / damages whatsoever, as usual, but later, and to my absolute surprise, I was informed by post (with the paper invoice) that I was charged for an extra of 28.78 EUR over my original pre-paid rate.

I know that this is no large sum, but it is a matter of principle: I should not be charged one extra cent, since no fees whatsoever were to be considered. As such, I contacted SIXT (almost two weeks ago) in order to understand what happened.

Surprisingly (since never before it took SIXT so long to reply), I only received an answer today - and only after I asked through several SIXT channels.

But go figure? I WAS TOLD THAT I HAD TO PAY THE 28.78 EUR AS A SUPPLEMENT FOR THE NAVIGATION SYSTEM, that was not included in my reservation.

WHAT ???

I am still rolling around in absolute dismay:

SO I GET A CAR OF A PREMIUM CATEGORY WITH INTEGRATED SATNAV, AND I AM TO BE CHARGED FOR THAT? Furthermore, DID I EVER ASK FOR IT?

Obviously, I have since demanded immediately a return of this fee, which has no reason whatsoever to have been charged.

I have been extremely satisfied with dealing with SIXT so far, and honestly I can only conceive this mishap as something spurious and out of place with a company that carries one of the best fleet and best customer service in the world of car rentals. As such, I believe that soon I'll have this matter settled with no further ado.

Many thanks for your reading, and regards to all. I'll keep you posted on developments.